PRN – what does it mean?
PRN – means Premium Rate Number.
IPRN – what does it mean?
IPRN means International Premium Rate Number.
What is the difference between PRN and IPRN?
A PRN is normally accessible within the country where it is registered. An IPRN can usually be accessed from outside of the country where it is registered.
CLI – what does it mean?
CLI means Calling Line Identification. It is the identification (phone number) that the called party sees when you call him. Sometimes this number is not shown.
A-Number – what does it mean?
A-Number is the number that originates a call.
B-Number – what does it mean?
B-Number is the number (PRN or IPRN) that the caller calls.
C-Number – what does this mean?
C-Number is an internal phone number linked to any IVR/Server, also known as a target number. A B-Number is routed to this.
DID/DDI – what does this mean?
DID mean Direct Inward Dialing, also called Direct Dial-In in Europe, is the same as C-Number.
Country Code or Prefix – what does this mean?
The national phone code for a country (for example, +44 for UK).
EOM – what does this mean?
EOM means End of Month. The number before EOM (for example, as in 45 EOM) means the number of days after month end when payment is due.
EOW – what does this mean?
EOW means End of Week. The number before EOW (for example, as in 7 EOW) means the number of days after week end when payment is due
Payout terms: 7/1 | 7/7 | 15/1 | 30/15 | 30/45 | 30/60 | etc. – what does this mean?
The first figure is always the production time (or billing cycle) and the second one are the days after which payment is due.
For example:
7/1 – 7 days production time, 1 day after this production time, payment is due
7/7 – 7 days production time, 7 days after this production time, payment is due
30/45 – 30 days production time, 45 days after this production time, payment is due.
Weekly Payments – How do I need to understand this?
Weekly payments are based on following cycles:
01 – 07 production time, payment on day 08
08 – 15 production time, payment on day 16
16 – 22 production time, payment on day 23
23 – EOM production time, payment on day 01 of following month.
This means on the 8th, 16th, 23rd and 1st of every month is payday.
Are weekly payments always 7 days long, for example Monday until Sunday?
Normally not. If so, we will point this out.
What does this payout splitting mean: 70%/30% | 80%/20% | etc.?
This means that we pay out your money in 2 stages:the first part is the first percentage (e.g. 70%) and the second part (e.g. 30%) is held back (“holdback”) for payment to you at a later time.The pay back of the second part depends on the tariff conditions, but is often 45 EOM or 60 EOM.
What are holdbacks?
Holdbacks are a part of your payment that is held back by the Telcos and will be paid out as mentioned above. If your traffic is correct and there are no complaints, the Telco pays out the holdbacks in time, which we then transfer to you immediately.
What is a credit-note?
A credit-note is a statement you receive from us after each billing cycle, where you see how much money we will pay into your account.
What is a pre-payment?
Pre-Payments are approximate interim payments made to you on the basis of online statistics: the exact amount is recalculated at the end of the carrier billing cycle.
How do you sent the money?
Express bank wire only
Do you pay with Western Union, PayPal, MoneyGram, E-Gold, Moneybookers, etc.?
No, exceptions to various cases may apply.
How long takes the express bank wire?
1 -2 days, if there is no weekend or any bank holidays in between. You should also allow for any time your own bank needs to credit your account when it receives the money from us.
Do you offer live statistics?
Yes, our live statistic is updated every 30 minutes.
Do you offer live call monitoring?
Not at the moment. We are working on this and it should be very soon ready.
What do you need to set up an account for me?
We will need your company name where applicable, your full name and address and your bank information. Your bank account name must be in the name of the company/person signing the contract.
How fast can you set me up?
Within a few hours.
Do you have numbers ready to go?
Yes, of course.
What is the best way to contact you?
By using our contact form, by email or, at best, call us or chat over Skype.
What are the setup and monthly costs?
None. We have no setup or monthly costs.
Are there any hidden fees I need to know about?
No hidden fees with us!
Do you take back any numbers from me?
Yes, of course. If we see that they are unused, we take them back and you will be notified. Any minutes done on these numbers will be credited to your account automatically. Of course you can always reorder new numbers. That is no problem at all!
What Solutions/Terminations do you offer?
Please sign up to our Newsletter & Rate Card.You will then receive the download link to see all our solutions and rates.
Do you offer also test numbers with a live statistics login to control the calls?
Yes, we do. You will find all our test numbers from the various ranges on our rate card.
How do you keep me updated with rate changes, new solutions and general news?
You will receive from us on a regular basis a newsletter with all this information. In addition, your sales manager will keep you informed. Check also our news section on the website.
Where do I find your terms and conditions?
On our website.
In what languages do you offersupport?
The default support languages are English and German, although our team has a good knowledge of French and Spanish too.
Can you provide an anonymous link to the statistics website?
Yes, this is possible. Please ask us for details
Does your statistics website allow for affiliates or subaccounts?
Yes, this is possible. Please ask us for instructions.
Do you offer call monitoring?
We are currently developing this possibility.
Do you charge to wire money?
We send all our payments to you as urgent, which incurs a cost for us. We do not charge for this service. However, your own bank may charge to receive your money.